FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
You can return your SOVOX product within 30 days of receiving it for a full refund, provided it was purchased from the SOVOX Official Store or an authorized dealer and is returned in its original packaging in new or near-new condition.
How do I start a return (RMA)?
Email customerservice@sovox.com to request an RMA number. Once it's issued, the product must reach us within 14 calendar days, the serial number must match the RMA, and the item should be securely packaged.
When will I receive my refund?
After we receive and inspect the returned product, refunds are issued to the original payment method, typically within 10–15 business days. Exact timing depends on your bank or payment provider.
Who pays for return shipping?
Shipping cost and transit risk for returns — including warranty inspection shipments — are borne by the customer. Please package the product securely to prevent damage in transit.
Warranty
Coverage, registration and how to claim warranty service
What warranty do SOVOX products come with?
The MINIMAX series includes a 1-year standard warranty covering material and workmanship defects under normal use, plus an optional +3-year extended warranty available through product registration.
How do I register for the extended warranty?
Register your product on our product registration page with a valid proof of purchase. The extended period is added after the standard warranty expires.
What is not covered by the warranty?
The warranty doesn't cover products bought outside official or authorized channels, damage from accidents, misuse or improper operation, repairs or modifications by unauthorized parties, products with removed or altered serial numbers, or normal wear and tear.
How do I claim warranty service?
Contact customerservice@sovox.com with your serial number and proof of purchase. SOVOX will inspect the product and make a reasonable determination of warranty eligibility.
Products & Ordering
Quotes, OEM projects and technical documentation
How do I get pricing for speaker driver units?
Our driver units are supplied on a quotation basis. Use the Request Quote button on any driver product page or the contact form (choose "Sales") and our team will respond with pricing, MOQ and lead time.
Do you support OEM/ODM projects?
Yes. SOVOX develops and manufactures drivers for OEM applications. Tell us about your application and target specifications via the contact form and our engineering team will follow up.
Where can I find full technical specifications?
Every driver product page includes the full specification table with Thiele–Small parameters plus a downloadable PDF spec sheet, and measured SPL/impedance curves.