Refund policy

Return Policy

1. Scope of This Limited Warranty

This limited warranty applies to functional failures caused by materials or workmanship defects under normal and reasonable use of the product.

If the product must be returned for inspection or repair under this warranty, the customer is responsible for all shipping risks and costs.

SOVOX will make the final and reasonable determination of the cause of failure and warranty eligibility based on the actual inspection of the product.

2. Warranty Period

For the Minimax Series

  • 30-Day Return Policy

  • 1-Year Standard Warranty

  • Optional +3-Year Extended Warranty (Registration Required)

If the product is successfully registered and meets the extended warranty requirements, the extended warranty period will begin after the standard warranty expires.

2.1 30-Day Return Policy

We hope you are satisfied with your SOVOX product.

If for any reason you are not satisfied, you may contact us within 30 days of receiving the product to initiate a return.

Eligible returns will receive a full refund. If your order was shipped under SOVOX’s free-shipping offer, the original shipping cost incurred by SOVOX will be deducted from your refund.

2.1.1 Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The product was purchased through the SOVOX Official Store (website or phone) or an authorized SOVOX dealer

  • You contact SOVOX and initiate the return within 30 days of receiving the product

  • The product is returned in its original packaging, including all supplied materials, and is in new and un-used condition

  • You follow the return procedures described in this policy

2.1.2 How to Initiate a Return

  1. Contact SOVOX Customer Support
    Email: customerservice@sovox.com
    Request an RMA (Return Merchandise Authorization).

  2. Receive an RMA Number
    Your request will be reviewed, and an RMA number will be issued if approved.

  3. Return the Product Within 14 Days

    • The product must be received by SOVOX within 14 calendar days from the date the RMA is issued

    • The serial number must match the one listed in the RMA

    • Please package the product securely to prevent transit damage

    • Shipping risk and cost are borne by the customer

2.1.3 Refund Processing

After SOVOX receives and inspects the returned product:

  • Refunds will be issued via the original payment method

  • Refunds are typically processed within 10–15 business days
    (Actual timing depends on your bank or payment provider)

Inspection of Returned Products

All returned products are subject to inspection upon receipt. A full refund will be issued only if the product is confirmed to be in its original condition, complete with all original packaging and included materials. If the returned product shows signs of use, wear, damage, or missing components, SOVOX reserves the right to issue a partial refund or decline the refund at its reasonable discretion.

2.1.4 Non-Delivery of Orders

Customers are solely responsible for providing a complete and accurate delivery address at the time of purchase and for accepting delivery of the shipment at that address. SOVOX will not process refunds for orders that are not received for any reason, including but not limited to an incorrect or incomplete address, refusal of delivery, or failure to collect the package.

2.2 Extended Warranty

As part of the SOVOX sustainability program, extended warranty options are available for select products.
The duration varies by product model and is specified on the official website.

Extended Warranty Requirements

  • The product must be successfully registered

  • A valid proof of purchase must be provided during registration

  • The extended warranty period is added to the standard warranty, forming the total warranty duration
    (e.g. +1 year, +2 years, +3 years)

2.3 What Is Not Covered

This warranty applies only to products purchased in the original purchase region and through the official store or authorized dealers.

SOVOX reserves the right to make the final determination of warranty eligibility based on reasonable inspection.

The warranty does not cover:

  • Products not purchased from the SOVOX official store or authorized dealers

  • Commercial use or use inconsistent with SOVOX recommendations

  • Damage caused by:

    • Accidents

    • Abuse or misuse

    • Negligence

    • Improper operation

    • Failure to follow the product manual

  • Repairs, disassembly, or modifications by unauthorized persons or service centers

  • Products with removed, damaged, or altered:

    • Identification labels

    • Serial numbers

    • Safety labels

  • Normal wear and tear (e.g. cosmetic scratches) or aging of consumable components

2.4 How to Obtain Warranty Service

2.4.1 Contact SOVOX Customer Support

To request warranty service, please contact:

Email: customerservice@sovox.com

Our support team will help assess the issue and, if eligible, issue an RMA (Repair Authorization Number).

2.4.2 Return the Product After Receiving the RMA

When returning the product, please ensure the following are included:

  • A copy of valid proof of purchase
    (Warranty requests without proof of purchase will not be approved)

  • The product serial number matches the RMA

  • Accompanying documentation:

    • Detailed description of the issue

    • Full name of the contact person

    • Valid return shipping address

    • Daytime contact phone number

  • The product is securely packaged to prevent transit damage
    (Shipping risk is borne by the customer)

This information helps SOVOX ensure efficient communication and timely service throughout the repair process.