Return Policy

1. 30-Day Return Policy

We hope you are satisfied with your SOVOX product.
If for any reason you are not satisfied, you may contact us within 30 days of receiving the product to initiate a return.

Eligible returns will receive a full refund.

2. Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The product was purchased through the SOVOX Official Store (website or phone) or an authorized SOVOX dealer
  • You contact SOVOX and initiate the return within 30 days of receiving the product
  • The product is returned in its original packaging, including all supplied materials, and is in new or near-new condition
  • You follow the return procedures described in this policy

3. How to Initiate a Return

  1. Contact SOVOX Customer Support
    Email: customerservice@sovox.com
    Request an RMA (Return Merchandise Authorization).
  2. Receive an RMA Number
    Your request will be reviewed, and an RMA number will be issued if approved.
  3. Return the Product Within 14 Days
    • The product must be received by SOVOX within 14 calendar days from the date the RMA is issued
    • The serial number must match the one listed in the RMA
    • Please package the product securely to prevent transit damage
    • Shipping risk and cost are borne by the customer

4. Refund Processing

After SOVOX receives and inspects the returned product:

  • Refunds will be issued via the original payment method
  • Refunds are typically processed within 10–15 business days
    (Actual timing depends on your bank or payment provider)

For product defects covered by warranty, please see our Warranty Policy.