服务条款

TERMS OF SERVICE

Last Updated: Dec/09/2025

IMPORTANT NOTICE – ARBITRATION PROVISION

These Terms of Service contain an arbitration provision that affects your rights. Please carefully review SECTION 13 - Arbitration Agreement & Waiver of Certain Rights.

OVERVIEW

Welcome to SOVOX! The terms “we,” “us,” “our,” and “SOVOX” refer to SOVOX Inc.
We operate this website (the “Site”) and provide products and services offered through the Site, as well as other online or offline services we provide (collectively, the “Services”).

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and dispute resolution.

By accessing, browsing, interacting with, or using our Site or Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or any Services.

SECTION 1 - ELIGIBILITY

You must be at least 16 years old to use the Site or Services.

If you have not reached the age of majority in your state or jurisdiction of residence (i.e., you are a minor), your parent or legal guardian must agree to these Terms on your behalf, and you may only access and use the Site and Services with the permission and under the supervision of your parent or legal guardian.

SECTION 2 - TERMS OF SALE

2.1 Orders and Shipping

When you make a purchase on the Site (an “Order”), you agree to pay the applicable product price, taxes, shipping, handling, and any other applicable fees (collectively, “Fees”). These Fees are intended to compensate us for, including but not limited to:

The costs of processing your Order
The costs of packing and handling the products
The costs of delivering or otherwise providing the purchased products and Services to you

You are responsible for providing accurate, complete, and up-to-date billing and shipping information. Once we have received your Order, you may not be able to change the billing or shipping information associated with that Order.

2.2 Inaccuracy Disclaimer

Information on the Site may occasionally contain typographical errors, technical errors, inaccuracies, or omissions, including with respect to product descriptions, images, pricing, or availability.

We reserve the right, at any time and without prior notice (including after you have submitted an Order), to correct any such errors, inaccuracies, or omissions, and to change or update information.

If, after pricing or other information has been corrected, you no longer wish to proceed with your Order, please contact us as soon as possible. We will assist you in canceling or returning the Order in accordance with our applicable policies.

If you do not provide information that we reasonably require to fulfill your Order, we may charge you related fees or decline to continue processing that Order.

2.3 Order Warranties, Returns, and Refunds

Each Order is subject to the terms set forth in the following documents (as updated from time to time), which are incorporated into these Terms by reference:

Warranty Terms: $L I N K$
Delivery and Returns Policies: $L I N K$

Please review the applicable policies carefully before placing an Order.

2.4 Special Offers

From time to time, we may provide special promotions to customers (“Special Offers”), including but not limited to:

Gifts with purchase
Free or discounted shipping
Joint promotions with manufacturers
Other promotional activities related to product purchases

Special Offers may be subject to additional terms and may be limited in quantity or duration. We reserve the right to modify or discontinue any Special Offer at any time.

SECTION 3 - ADDITIONAL TERMS

Certain Services may be subject to additional terms and conditions (“Additional Terms”). When Additional Terms apply to a particular Service, we will present or make those terms available to you in connection with that Service.

Your use of such Service constitutes your agreement to the applicable Additional Terms, which form part of these Terms.

SECTION 4 - ACCEPTABLE USE (PROHIBITED ACTIVITIES)

You are responsible for your own use of the Site and Services, as well as any use through your account, whether or not authorized by you.

You must not engage in any of the following activities when using the Site or Services:

Violating any law, regulation, or court order
Infringing or misusing any intellectual property, privacy, publicity, or other legal rights
Posting, uploading, or sharing content that is illegal, abusive, harassing, defamatory, pornographic, obscene, hateful, discriminatory, or otherwise objectionable
Sending unsolicited or unauthorized advertising or promotional materials (spam)
“Spidering” or “harvesting,” or using software to collect data from the Site or Services
Transmitting viruses, worms, Trojan horses, corrupted files, or other harmful code
Stalking, harassing, or harming any person
Impersonating any individual or entity, or engaging in fraudulent conduct (including phishing)
Using automated means (bots, crawlers, scrapers) to access the Site or collect information
Attempting to circumvent technical measures protecting the Site or Services
Attempting to reverse engineer, decompile, disassemble, or derive source code or algorithms
Encouraging, assisting, or facilitating any third party to engage in the activities above

We reserve the right to investigate conduct that may violate these Terms and to take legal or technical action where we deem necessary.

SECTION 5 - OWNERSHIP & INTELLECTUAL PROPERTY

Except for content that you submit, upload, or otherwise provide through the Site or Services (“User Content”), SOVOX and its licensors own all rights, title, and interest in and to:

The Site and Services, including all software, code, text, images, audio, video, and other content made available (“Our Content”); and
All trademarks, logos, service marks, trade names, and other brand elements used in connection with the Site or Services (“Marks”).

The Site, Services, Our Content, and Marks are protected by U.S. and international intellectual property laws.

Unless you have obtained SOVOX’s prior written consent, you may not:

Copy, reproduce, modify, distribute, display, perform, publish, create derivative works from, or otherwise exploit any part of the Site, Services, Our Content, or Marks
Copy, duplicate, or reuse any portion of the HTML/CSS, JavaScript, or visual design elements and concepts of the Site
Remove, obscure, or alter proprietary notices

SECTION 6 - PRIVACY & ACCOUNT SECURITY

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect personal information.

Privacy Policy: $L I N K$

You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account (whether or not authorized by you).

You agree to promptly notify us of any unauthorized access to or use of your account.

SOVOX shall not be liable for any loss or damage arising from unauthorized access to or use of your account.

SECTION 7 - LINKS TO THIRD-PARTY SITES

The Site and Services may contain links to third-party websites or online resources. The inclusion of any link does not constitute endorsement.

We have no control over third-party websites and are not responsible for their content, terms, or privacy practices.

You acknowledge and agree that SOVOX is not liable for any loss or damage arising from your use of, or reliance on, any third-party content, products, or services.

SECTION 8 - CHANGES TO THE SITE OR SERVICES

We may improve and update the Site and Services at any time, with or without notice, including adding, modifying, or discontinuing any part of the Site or Services.

To the fullest extent permitted by law, SOVOX shall not be liable to you or any third party for any modification, suspension, or discontinuation.

SECTION 9 - TERMINATION

We may, in our sole discretion and without liability:

Refuse to provide the Site or Services to any person; and/or
Suspend or terminate your access to the Site or Services (in whole or in part) at any time and for any reason, including if we believe you violated these Terms

If your right to use the Site or Services is terminated, your account may be deactivated and you must immediately stop using the Site and Services.

Any provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution) will continue in full force and effect.

SECTION 10 - DISCLAIMER AND LIMITATIONS ON LIABILITY

You use the Site and Services at your own risk. The Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, SOVOX and its officers, employees, directors, shareholders, parent companies, subsidiaries, affiliates, agents, and licensors (collectively, the “SOVOX Parties”) disclaim all warranties, whether express, implied, or statutory, including:

Implied warranties of merchantability
Implied warranties of fitness for a particular purpose
Warranties of non-infringement
Warranties arising out of course of dealing or usage of trade

To the maximum extent permitted by law, the SOVOX Parties shall not be liable for:

The accuracy, completeness, or reliability of any content on or through the Site or Services
The content, products, or services of third-party websites linked to or integrated with the Site or Services
Errors, omissions, or inaccuracies in any content
Personal injury or property damage resulting from your use of the Site or Services
Unauthorized access to or use of our servers or any personal information or user data
Interruption or cessation of transmission to or from the Site or Services
Viruses or harmful code transmitted by any third party through the Site or Services
Loss or damage of any kind incurred as a result of the use of content posted, sent, transmitted, or otherwise made available through the Site or Services

Any materials or information downloaded or otherwise obtained through the Site or Services are at your own discretion and risk, and you are solely responsible for any damage to your device or loss of data resulting from such download or use.

No advice or information obtained from SOVOX, whether oral or written, shall create any warranty not expressly stated in these Terms.

SECTION 11 - INDEMNIFICATION

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless SOVOX and the SOVOX Parties from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

Your actual or alleged breach of these Terms; and/or
Any use of your account by any third party (whether or not authorized by you)

If SOVOX elects to assume the defense of any such matter, you agree to cooperate within reason.

SECTION 12 - INFORMAL DISPUTE RESOLUTION

We endeavor to resolve disputes without formal legal proceedings.

Before submitting any dispute or claim (a “Dispute”) to arbitration, you agree to engage in at least one good-faith, direct telephone conference with us to attempt informal resolution.

To begin this process, you must mail a written notice including:

The nature of the Dispute
The basis for your claims
The resolution you seek (including any monetary amount, if applicable)
Sufficient detail to allow us to understand the Dispute

Notices should be mailed to:
SOVOX Legal Department
$I n ser tC o m p an y A dd ress$

Within 60 days after we receive your notice, you agree to engage in good-faith efforts to resolve the Dispute (including at least one telephone conference in which you personally participate). You may have your attorney participate.

No arbitration may be initiated unless and until this informal dispute resolution process has been completed. During this informal process, statutes of limitations and deadlines for filing arbitration will be tolled.

A court of competent jurisdiction may enforce this pre-arbitration requirement, including enjoining arbitration demands that do not comply.

SECTION 13 - ARBITRATION AGREEMENT & WAIVER OF CERTAIN RIGHTS

You and SOVOX agree that, except as otherwise provided below, any dispute, claim, or controversy (each a “Claim”) shall be resolved exclusively and finally by binding arbitration, not in court, in accordance with the Consumer Arbitration Rules of the American Arbitration Association (“AAA Rules”).

This arbitration agreement applies to:

Any existing or future Claims between you and SOVOX; and
Any Claims not individually filed in court before you agreed to these Terms

You and SOVOX waive any right to a jury trial.

AAA Rules: $L I N K$
AAA Website: https://www.adr.org
Telephone: 1-800-778-7879

13.1 Arbitration Procedure

Arbitration will be conducted by a single, neutral arbitrator
The arbitrator’s decision is final and binding and may be enforced in any court of competent jurisdiction
Proceedings will be confidential, except as required by law
The Federal Arbitration Act (“FAA”) governs interpretation and enforcement of this arbitration agreement
The arbitrator has exclusive authority to decide issues relating to scope, applicability, enforceability, or validity

13.2 Arbitration Costs

If you demonstrate arbitration costs would be prohibitive compared to litigation, SOVOX will pay the portion of administrative costs and arbitrator fees the arbitrator deems necessary to avoid cost-prohibitive arbitration.

13.3 Small Claims Court and Other Exceptions

This arbitration agreement does not affect either party’s right to:

Bring qualifying claims in small claims court
Seek assistance from government agencies
Seek temporary or preliminary injunctive relief or other provisional remedies in court

13.4 Class Action Waiver

You and SOVOX agree that:

Claims may be brought only in an individual capacity, not as a plaintiff or class member in any class/collective/representative/mass action
The arbitrator may adjudicate only individual Claims
The arbitrator may not consolidate claims of different users without prior written consent of all parties

If any Claim proceeds in court rather than arbitration for any reason, the parties still waive any right to a jury trial.

13.5 Public Injunctive Relief

The arbitrator has no authority to award public injunctive relief. If you seek public injunctive relief:

All other Claims must first be resolved in arbitration; and
The request for public injunctive relief will be reminded for a court of competent jurisdiction after arbitration completes

13.6 Mass Arbitration Process Requirements

If 25 or more similar Claims are asserted against SOVOX by the same or coordinated counsel, a staged “bellwether” process applies:

Each side selects 10 cases (20 total) to arbitrate first
If unresolved, the parties participate in mediation
If still unresolved, each side selects another 20 cases (40 total) for a second arbitration stage
If still unresolved, additional cases (up to 100 at a time) may proceed in staged sets
Either party remembers the right to request further global mediation between stages
Claims not selected are not deemed filed and no AAA fees are due until selected

A court may enforce this staged process and enjoin mass arbitration demands that do not comply.
If the staged process is deemed unenforceable, the parties will work with an AAA-appointed Process Arbitrator to implement alternative procedures that preserve efficiency and cost-effectiveness.

SECTION 14 - OTHER PROVISIONS

14.1 Force Majeure

SOVOX shall not be liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, acts of government, labor disputes, or failures of third-party service providers.

14.2 Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles.

14.3 Jurisdiction

For matters not subject to arbitration, you agree that any action arising out of or relating to these Terms, the Site, or Services shall be brought exclusively in the state or federal courts located in New York, New York, and you consent to personal jurisdiction there.

14.4 Severability

If any provision is found unlawful, void, or unenforceable, that provision will be severed and the remaining provisions remain valid and enforceable.

14.5 No Waiver

No failure or delay by SOVOX in enforcing any right or provision constitutes a waiver of such right or provision.

14.6 Assignment

These Terms are personal to you and may not be assigned by you without our consent.
SOVOX may assign its rights and obligations at any time, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

SECTION 15 - CHANGES TO THESE TERMS

We may update these Terms from time to time. If we make changes, we will post the revised Terms on the Site and update the “Last Updated” date.

The revised Terms become effective as of the “Last Updated” date. By continuing to use the Site or Services on or after that date, you agree to be bound by the revised Terms.

You should print and retain a copy of these Terms for your records and check the Site periodically for updates.

SECTION 16 - CONTACT INFORMATION

Questions about these Terms should be sent to us at:

Email: info@sovox.com
Business Name: SOVOX Inc.